HELP

DELIVERY INFORMATION

Delivery Carrier/Tracking

Orders placed with us will be shipped to you directly using EMS (Express Mail Service). You will receive an email with a tracking number for your order. You can track where your package is by entering the tracking number on the EMS website.

List of Countries and Regions

We deliver to countries and regions that EMS can deliver to. Click here for a list of countries and regions.　

Delivery Time

Usual delivery time is between 7 to 10 business days. Click her for a list of estimated delivery times by destination. For further information, please visit the EMS website. Saturday, Sunday and public holidays in Japan are not considered business days.
All orders are shipped from Japan.
Please note that we do not ship to PO boxes.

Region	Country	Expected Delivery Time
Asia	China, Hong Kong, South Korea, Singapore, Taiwan	4 to 6 business days
	India	5 to 6 business days
	Indonesia	6 to 8 business days
Oceania	Australia	5 to 6 business days
	New Zealand	6 to 8 business days
North America	Canada, US	5 to 6 business days
Europe	Austria, Denmark, England, France, Netherlands, Switzerland	4 to 6 business days
	Finland, Germany	5 to 6 business days
	Italy, Sweden	6 to 8 business days

Shipping charges

We offer free delivery on all orders over 138 USD(excluding deliveries to South America and Africa). For charges on orders under 138 USD, please see our Expected Delivery Charge Guide or visit the EMS website.

Region	Expected Delivery Charge
Asia	16.00 USD
North America Oceania Middle East	21.00 USD
Europe South America Africa	38.00 USD

Duties and Taxes

Our online store is managed in Japan. Because we also deliver from Japan, customs and import duties may be charged upon delivery depending on location. See below for an estimate on duties and taxes that may apply. Please contact local authorities for further information.

*We offer a reimbursement for the cost of customs and import duties in accordance with the below given values in the form of a voucher code that can be redeemed on your next purchase. Please read the following instructions carefully.

*The below table is only an estimated guide for possible charges and does not take into account relief thresholds. For more information, please contact your local customs office for current charges before you place an order.

Estimated Rates
	Duties	VAT
Australia	12%	10%
Austria	12%	20%
Canada	18%	6%
China	16%	17%
Finland	12%	24%
France	12%	19.6%
Germany	12%	19%
Hong Kong	0%	0%
Indonesia	15%	10%
Ireland	12%	23%
Italy	12%	22%
Korea	13%	10%
New Zealand	10%	15%
Norway	11%	12-25%
Singapore	0%	7%
Switzerland	0-40%	8%
Taiwan	11%	5%
UK	12%	20%
US	20%	5-10%

Customs and Duties Reimbursement

1. Scan or take a picture of the relevant documents indicating the amount charged for customs and duties.
2. Take a picture of the outer box making sure that we can see the tracking number, your order number, and the names of both the recipient and sender.
3. Get in touch with us using our contact form. We will reply to you within 3 working days, requesting the information we need.
4. Reply to the email we send you with 1. and 2. attached.
5. Once we receive your reply, we will send you a voucher code that will entitle you to a discount equivalent to the amount you paid on customs.
6. This code can be used on your next order: there will be a box to enter the code when you proceed to payment.


Please Note:
- This reimbursement is only applicable when customs and import duties are charged.
- VAT does not qualify for reimbursement.
- You must contact us within one week of receiving your package.
- It may take up to 5 business days from when you contact for you to receive your voucher code.
- The voucher code is valid for 6 months.
- The voucher can only be redeemed against orders under YOUR NAME.

If you have any questions, please do not hesitate to contact us.

PAYMENT METHODS

Accepted Payment Methods

Credit Card (Visa/Master Card)
PayPal
About PayPal: PayPal is an online transaction service available in 190 countries around the world. You will be taken to the PayPal payment page after confirming your order and selecting PayPal as your payment method. Enter your PayPal account details to complete payment. If you do not have a PayPal account, you will be given the option to create one. You can link your bank account or credit card to your PayPal account for future payments. If no payment is made within 7 days, the order will be cancelled automatically.

RETURNS AND EXCHANGES

1.ONLINE RETURNS

We will be glad to refund or exchange goods purchased online (http://www.kamakurashirts.net) provided that you inform us within 14 days of their arrival, and that the goods are returned to us in their original condition with tags attached.
Please contact us with your name, order number and details of the products that you wish to return. In the case of an exchange, no additional fees for re-dispatching the exchanged product will be incurred. However, the cost of returning the goods to Japan will not be reimbursed unless the item is faulty.

We cannot accept returns of goods that have been
- worn (other than to try the item on)
- damaged
- soiled
- washed
- altered

We are also unable to accept online returns of merchandise purchased at any of our stores.


2.IN-STORE RETURNS

- USA
Any merchandise purchased at a Kamakura Shirts store in the United States must be returned to a Kamakura Shirts store in the US. Online purchases and purchases made outside of the US cannot be returned to our US stores.

- Japan
Any merchandise purchased at a Maker’s Shirt Kamakura store in Japan or through the Japanese website (http://shop.shirt.co.jp) must be returned to a Maker’s Shirt Kamakura store in Japan or to the online store department in Japan.

MY ACCOUNT

By registering with us, you can
- Access personal information through My Account
- Use the wishlist to save favorite products
- Complete checkout more quickly the next time you shop with us

FAQs

1.Products

Do you have shirts with pockets?

Yes, all of our button-down shirts have chest pockets. This information is given on each product page.

Is there a way I can tell what the product ID is for the shirt I own?

You can find the product ID on the left seam of your shirt. The product ID is also listed on each product page.

How do the different fabrics differ?

You can find out about our different fabrics here.

Do you offer custom-made shirts?

Our Made To Measure service is available at our NY store and some stores in Japan.
For more information about Made To Measure at our New York store, click here.

Can I have the shirts altered?

Unfortunately, we are unable to accept any requests regarding alterations.

2.Size

What is the difference between the Tokyo Fit and New York Fit?

The New York Fits were created to coincide with the opening of our New York Store.
The New York Fits (both slim and classic) have a longer body and sleeves in comparison to the Tokyo Fits. Click here for more details.

I don't know which fit is right for me.

Click here for a guide on How to Measure your size.
We would be happy to help you find the best fit/size.
Please contact us with your measurements (height, weight, neck, sleeve, chest) and the brand and size that you usually wear using our contact form.

How do I tell what the fit/size is of the shirt I own?

You can find out the fit and size by checking the label on the neck. Navy labels indicate a Slim Fit and white labels indicate a Classic Fit.

I'm a 15-33 at a different brand. Can I order the same size at Kamakura Shirts?

Shirt sizes differ across brands. Please contact us with your measurements (height, weight, neck, sleeve, chest) and the brand and size that you usually wear using our contact form.

3.Shipping and Delivery

Where will my shirts be delivered from?

All orders are shipped from Japan.

Will I be charged duties and taxes in addition to the total cost of my order?

Our online store is managed in Japan. Because we also deliver from Japan, customs and import duties may be charged upon delivery depending on location. Please contact local authorities for further information.

*We offer a reimbursement for the cost of customs and import duties in accordance with the below given values in the form of a voucher code that can be redeemed on your next purchase. Please read the following instructions carefully.

*The below table is only an estimated guide for possible charges and does not take into account relief thresholds. For more information, please contact your local customs office for current charges before you place an order.

Estimated Rates
	Duties	VAT
Australia	12%	10%
Austria	12%	20%
Canada	17%	6%
China	16%	17%
Finland	12%	24%
France	12%	19.6%
Germany	12%	19%
Hong Kong	0%	0%
Indonesia	15%	10%
Ireland	12%	23%
Italy	12%	22%
Korea	13%	10%
New Zealand	10%	15%
Norway	11%	12-25%
Singapore	0%	7%
Switzerland	0-40%	8%
Taiwan	11%	5%
UK	12%	20%
US	20%	5-10%

Customs and Duties Reimbursement

1. Scan or take a picture of the relevant documents indicating the amount charged for customs and duties.
2. Take a picture of the outer box making sure that we can see the tracking number, your order number, and the names of both the recipient and sender.
3. Get in touch with us using our contact form. We will reply to you within 3 working days, requesting the information we need.
4. Reply to the email we send you with 1. and 2. attached.
5. Once we receive your reply, we will send you a voucher code that will entitle you to a discount equivalent to the amount you paid on customs.
6. This code can be used on your next order: there will be a box to enter the code when you proceed to payment.


Please Note:
- This reimbursement is only applicable when customs and import duties are charged.
- VAT does not qualify for reimbursement.
- You must contact us within one week of receiving your package.
- It may take up to 5 business days from when you contact for you to receive your voucher code.
- The voucher code is valid for 6 months.
- The voucher can only be redeemed against orders under YOUR NAME.

If you have any questions, please do not hesitate to contact us.

I have not received my package yet. Do you know where it is?

You can track your order by using the tracking number that was emailed to you when the order was dispatched. Click here to track your package. If your item is in retention, please contact your local post office to arrange a redelivery. All of our packages are insured. If the order is lost or stolen, please contact your local postal body to claim this insurance.

Region	Country	Expected Delivery Time
Asia	China, Hong Kong, South Korea, Singapore, Taiwan	4 to 6 business days
	India	5 to 6 business days
	Indonesia	6 to 8 business days
Oceania	Australia	5 to 6 business days
	New Zealand	6 to 8 business days
North America	Canada, US	5 to 6 business days
Europe	Austria, Denmark, England, France, Netherlands, Switzerland	4 to 6 business days
	Finland, Germany	5 to 6 business days
	Italy, Sweden	6 to 8 business days

4.Order and Membership

I've forgotten my username/password

I’ve forgotten my username/password Click here to change your password.

I would like to change my order.

Please contact us with your order ID and the product IDs of the items that you would like to change. Please note that we cannot edit your order once it has been prepared for delivery.

5.Customer Service

When will you be able to answer inquiries?

We will respond to your inquiry within three working days.
Global Online Store Office Hours (Japan Time):
Monday to Friday (Excl. national holidays)
10:00 a.m. - 6:00 p.m. (Japan Standard Time)

How often do you restock items?

We try to restock our signature collection shirts weekly. Other than that, we have new arrivals every week.
Please follow our news and twitter for information on new arrivals.

How can I return my order?

We will gladly refund or exchange goods provided that we are informed within 14 days of their arrival, and that they are returned to us in their original condition with tags attached. Please contact us with your name, order number and the products that you wish to return. While no additional fees are incurred when exchanged goods are re-dispatched, the cost of returning the goods to Japan will not be reimbursed unless the item is faulty.

Please confirm that the items have not been
* worn (other than to try the item on) * damaged * soiled * washed * altered

I’m looking for a certain shirt that is out of stock.

Please contact us with the product ID and the size of the item you are looking for. We will get back to you regarding its availability.

Will you be adding any more sizes in the near future?

We would love to hear from our customers about sized to improve our variety. If there are many requests for the same size, we will consider creating it. Please contact us with the neck, sleeve, and chest size that you wish to request.